Terms and Conditions
Effective date: 2026-07-12
Last updated: 2026-07-12
These Terms and Conditions ("Terms") govern access to and use of the WhatsApp sales automation platform, dashboard, APIs, and related services (collectively, the "Service").
By creating an account, integrating WhatsApp, or otherwise using the Service, you agree to these Terms.
Service provider legal name: OprixAI
Registered address: [Registered address to be published]
Support contact: business@oprixai.in
1) Definitions
- "Provider" means OprixAI, the operator of the Service.
- "Customer" means the legal entity or person subscribing to or using the Service.
- "Authorized User" means an individual permitted by Customer to use the Service.
- "End User" means a person interacting with Customer through WhatsApp.
- "Customer Data" means data submitted, received, or generated through Customer use of the Service.
- "Third-Party Services" means external platforms used with the Service, including Meta and WhatsApp.
2) Eligibility and Account Registration
Customer represents and warrants that:
- Customer has legal capacity and authority to accept these Terms.
- All registration data is accurate and maintained current.
- Customer will keep credentials secure and confidential.
- Customer is responsible for all actions under its account.
Customer must promptly notify Provider of any unauthorized use of account credentials.
3) Scope of Service
The Service provides messaging workflow automation, lead management support, and AI-assisted response capabilities integrated with WhatsApp and related systems.
The Service may include:
- message intake and webhook processing;
- queue and worker-based asynchronous processing;
- conversation analytics and lead prioritization;
- optional AI-generated draft or automated responses.
Provider may update functionality from time to time for security, compliance, or product improvements.
4) Customer Responsibilities
Customer is solely responsible for:
- lawful collection and processing of End User data;
- obtaining required notices and consents for messaging;
- compliance with marketing, telecom, privacy, and consumer-protection laws;
- ensuring opt-in and opt-out handling where required;
- review of AI output before high-impact use cases;
- use of the Service in accordance with Meta/WhatsApp policy requirements.
Customer must ensure that content sent through the Service does not violate applicable law or third-party rights.
5) Acceptable Use
Customer must not use the Service to:
- send spam, unlawful promotions, or deceptive communications;
- process illegal content or prohibited categories under applicable law;
- violate Meta or WhatsApp platform terms;
- probe, scan, or exploit Service vulnerabilities;
- reverse engineer or attempt unauthorized extraction of source code;
- interfere with service integrity, performance, or availability.
Provider may suspend access for violations or suspected abuse.
6) Third-Party Platform Dependencies
The Service depends on third-party APIs and infrastructure, including Meta and WhatsApp.
Customer acknowledges:
- Third-party platform changes may affect Service behavior.
- Provider is not responsible for third-party outages, policy actions, or account restrictions.
- Customer must maintain compliant accounts with all required third-party platforms.
7) AI Features Disclaimer
AI outputs may be probabilistic and can be inaccurate, incomplete, or unsuitable.
Customer is responsible for:
- validating outputs before use;
- applying human review for critical or regulated communications;
- avoiding prohibited sensitive data processing unless legally authorized.
Provider does not guarantee factual correctness of AI-generated responses.
8) Data Ownership and License
Customer retains ownership of Customer Data.
Customer grants Provider a limited, non-exclusive license to process Customer Data only as necessary to:
- provide, maintain, and secure the Service;
- support integrations requested by Customer;
- comply with legal obligations;
- perform support and troubleshooting activities.
Provider may use aggregated and de-identified usage data for service analytics and improvement.
9) Privacy and Security
Provider processes data as described in the Privacy Policy.
Customer must review and publish its own privacy notices as required by law.
Provider applies reasonable technical and organizational security controls but does not guarantee absolute security.
10) Fees, Billing, and Taxes
If paid plans apply:
- fees are specified in an order form, checkout page, or written agreement;
- fees are due as stated and are non-refundable unless required by law;
- taxes are Customer responsibility except taxes based on Provider net income.
Provider may suspend Service for non-payment after notice and applicable cure period.
11) Term and Termination
These Terms begin when Customer first uses the Service and continue until terminated.
Either party may terminate:
- for convenience with notice if no fixed term applies;
- for material breach not cured within a reasonable notice period;
- immediately for unlawful use or severe security risk.
On termination:
- Customer access may be disabled;
- Customer should export needed data before account closure;
- Provider may delete or anonymize data according to retention obligations and policy.
12) Service Availability and Support
Unless separately agreed in writing:
- Service is provided on an "as is" and "as available" basis;
- no guaranteed uptime SLA applies;
- maintenance windows and emergency patches may affect availability.
Support channels and response expectations are defined by plan or support policy.
13) Intellectual Property
Provider and its licensors retain all rights in the Service, including software, trademarks, documentation, and derivatives.
Except for rights expressly granted in these Terms, no rights are transferred.
14) Confidentiality
Each party may receive confidential information from the other party.
Recipient agrees to:
- use confidential information only to perform under these Terms;
- protect it with reasonable care;
- disclose only to personnel and subprocessors with a need to know and confidentiality obligations.
Confidentiality obligations do not apply to information that is public, independently developed, or lawfully received without restriction.
15) Warranties and Disclaimers
Provider warrants it will provide the Service using commercially reasonable care.
To the maximum extent permitted by law, Provider disclaims all other warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Provider does not warrant that:
- Service will be uninterrupted or error-free;
- all defects will be corrected;
- AI outputs will be accurate for every use case;
- third-party integrations will remain continuously available.
16) Limitation of Liability
To the maximum extent permitted by law:
- neither party is liable for indirect, incidental, special, consequential, or punitive damages;
- neither party is liable for loss of profits, revenue, goodwill, or data arising from use of the Service;
- Provider total liability for all claims in the 12 months before the claim is limited to amounts paid by Customer to Provider during that period.
These limits do not apply to liability that cannot be excluded by law.
17) Indemnification
Customer will defend and indemnify Provider against third-party claims arising from:
- Customer misuse of the Service;
- Customer content or messaging campaigns;
- Customer violation of law, third-party rights, or platform policies.
Provider will promptly notify Customer of indemnified claims and reasonably cooperate at Customer expense.
18) Compliance and Export Controls
Customer agrees to comply with applicable sanctions, export controls, and trade laws.
Customer must not use the Service for prohibited jurisdictions, persons, or activities where restricted by law.
19) Force Majeure
Neither party is liable for delay or failure due to causes beyond reasonable control, including internet outages, cloud provider disruptions, or regulatory actions.
20) Governing Law and Dispute Resolution
Governing law: India
Venue/jurisdiction: the courts of New Delhi, India
Unless otherwise agreed, parties will first attempt good-faith resolution before formal proceedings.
21) Changes to Terms
Provider may update these Terms to reflect legal, technical, or business changes.
Material updates become effective upon notice through website, dashboard, email, or similar channel. Continued use after effective date constitutes acceptance.
22) Entire Agreement and Order of Precedence
These Terms, together with the Privacy Policy and any executed order form or DPA, constitute the full agreement between parties regarding the Service.
If conflict exists:
1. Signed order form or master agreement controls.
2. Data Processing Addendum (if any) controls for privacy-specific matters.
3. These Terms control for general service use.
23) Severability and Waiver
If any provision is held unenforceable, remaining provisions remain in effect.
Failure to enforce a provision is not a waiver of future enforcement.
24) Assignment
Customer may not assign these Terms without Provider consent, except as part of a lawful merger or acquisition with notice.
Provider may assign these Terms in connection with merger, acquisition, restructuring, or asset transfer.
25) Contact
Legal notices: business@oprixai.in
Support: business@oprixai.in
Privacy: business@oprixai.in